KB Article #70453

Install error - Unhandled exception Type - Segmentation error on module - FileServices.aix-power-64.so

Problem

-- Following error is thrown during install on an AIX machine using FTP upload method. This happens because of an error during creation of Synchrony 4.3.1 installation kit archive from DVD.



Unhandled exception
Type=Segmentation error vmState=0x00040000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000032
Handler1=09001000A1BDCEE0 Handler2=09001000A1BD4750
R0=FBC1FFF0FBA1FFE8 R1=0FFFFFFFFFFFBE30 R2=09001000A1753F00 R3=0000000114F290B0
...
<Registry Dump>
...
Module=/axway/stg/SynchronyInstallerKit-4.3-AIX-SN-ER-UA/Installer/FileServices.aix-power-64.so
Module_base_address=090000000EF33000
Target=2_30_20100122_52103_BHdSMr (AIX 6.1)
CPU=ppc64 (8 logical CPUs) (0x200000000 RAM)
JVMDUMP006I Processing dump event "gpf", detail "" - please wait.
JVMDUMP032I JVM requested System dump using '/tmp/SynchronyTemp19989/core.20110502.115236.14024770.0001.dmp' in response to an event
Note: "Enable full CORE dump" in smit is set to FALSE and as a result there will be limited threading information in core file.
JVMDUMP012E Error in System dump: cannot find core file: "A file or directory in the path name does not exist.". check "ulimit -Hc" is set high enough
JVMDUMP032I JVM requested Snap dump using '/tmp/SynchronyTemp19989/Snap.20110502.115236.14024770.0002.trc' in response to an event
JVMDUMP010I Snap dump written to /tmp/SynchronyTemp19989/Snap.20110502.115236.14024770.0002.trc
JVMDUMP032I JVM requested Java dump using '/tmp/SynchronyTemp19989/javacore.20110502.115236.14024770.0003.txt' in response to an event
JVMDUMP010I Java dump written to /tmp/SynchronyTemp19989/javacore.20110502.115236.14024770.0003.txt
JVMDUMP013I Processed dump event "gpf", detail "".
Please verify that the directory "SynchronyInstaller#" has been deleted in the temp directory


Resolution

* Apply Service Pack 1 Patch 5 for the 4.3.1 installter to resolve the issue