KB Article #72111

Impossible to generate a report from Sentinel Monitoring - error: Font 'Times New Roman' is not available to the jvm

Problem

-- From the Monitoring interface, after having selected a report template and clicked on "generate report" or "Preview" button; a popup window appears with the error message below:
TnTReportServiceImpl.preview:
Font '<FontName>' is not available to the JVM. See the Javadoc for more details.



-- Monitoring Plus
-- TnT
-- request


Resolution

This issue happens when the property file "jasperreports.properties" has been removed by mistake from the folder <Sentinel installation>/report/work.



In order to restore this property file properly, please follow the steps below:
1. retrieve the current SP installed on the Sentinel Server
2. gather the <Sentinel Server SP name>.jar file (for example, Sentinel_3.4.0_SP10_allOS_BN1106011924.jar) used to update the Sentinel Server
3. unzip the Sentinel SP jar file
4. go to the folder component\report\work\
5. copy the file jasperreports.properties
6. paste it in the folder <Sentinel installation>/report/work