Summary

What actions should be taken before raising a Desktop Validator case with support?

Details

When submitting a request to Axway Support, please do the following:

1. Open Desktop Validator from the Start Menu or System Tray
2. Click on the Logging tab
3. Enable File Logging
   • Select All
   • Click OK (DV will restart)
4. Reproduce the issue 3-5 times and note the time of reproduction.
5. Export the DV configuration file in text format by going to the Import/Export
6. Upload the following files to the Secure Transport account provided by support:
   • DesktopValidator.log
   • DV configuration
7. Let support know that the files have been uploaded for review.