KB Article #176037

PmServer PM Server: Failed to access PM data:-1

Problem

-- getting such error in Integrator trace file when starting B2Bi
ERROR 20140429 13.55.50.86 PmServer PM Server: Failed to access PM data:-1

or

-- ERROR 20140429 13.56.42.31 PmServer PM Server: Failed to access PM data:null

-- prevent B2Bi to start properly

Resolution


* such PM server error are caused by an Incomplete configuration in B2Bi UI

* the error is not explicit, so the tricky point is to find out which configuration is causing the problem

* a possible cause is that a Pickup Delivery Exchange (community side) or a Pickup Exchange (Partner side) is in an "Incomplete" status

* find the Incomplete configuration and fix it

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