KB Article #188120

The PM-server sent a null reply type

Problem

-- getting those errors in Trace Viewer at runtime :

ERROR:20240809 05.55.21.34:b2b-server:B2Bi PE HME 1 Task 2(pe - B2Bi HME 1 Task - logger_946_0016020000000242(procmbc_be_inboundclassifier)):b2bi_lookup_hierch.s4m:743:The PM-server sent a null reply type.

ERROR:20240809 05.55.21.34:b2b-server:B2Bi PE HME 1 Task 2(pe - B2Bi HME 1 Task - logger_946_0016020000000242(procmbc_be_inboundclassifier)):b2bi_lookup_hierch.s4m:1026:Failed to receive reply for request GETAGREEMENT from PM-server: The PM-server sent a null reply type., retrying
...
...

ERROR:20240809 05.56.20.48:b2b-server:B2Bi PE HME 1 Task 2(pe - B2Bi HME 1 Task - logger_946_0016020000000242(procmbc_be_inboundclassifier)):eutil.s4:1031:FORCED STOP: Reason Failed to receive reply for request GETAGREEMENT from PM-server: The PM-server sent a null reply type., giving up stopping runtime

-- the processing engine

-- after some time, it triggers a forced stop

Resolution

* it is possible that one or several agreement attribute template or document attribute template have been removed in B2Bi UI, but whereas they were in use in an Agreement or a Document Agreement

* when the agreement is executed, the PM Server does not find the attribute template and throws the error

* restart B2Bi so that the deletion of the attribute will complete