KB Article #177239

The CopilotWindowsCertStore.dll does not work on 64b browsers

Problem

-The CopilotWindowsCertStore.dll does not work on 64b browsers

Java console shows:

Exception in thread "AWT-EventQueue-2" java.lang.UnsatisfiedLinkError: C:\Users\Administrateur\CopilotWorkDir\CopilotWindowsCertStore.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform

Resolution

It is a known issue and that dll will be multi-bit architecture compliant in future versions.

Available workarounds:

1) use a 32b browser instead of a 64b one

2) have the certificates managed on java side (it needs to change the Copilot HTML pages for that)

- change the SSL_KEYSTORE parameter into index.htlm and/or admin.html

Possible values/details are included in those html files