KB Article #177239
The CopilotWindowsCertStore.dll does not work on 64b browsers
Problem
-The CopilotWindowsCertStore.dll does not work on 64b browsers
Java console shows:
Exception in thread "AWT-EventQueue-2" java.lang.UnsatisfiedLinkError: C:\Users\Administrateur\CopilotWorkDir\CopilotWindowsCertStore.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
Resolution
It is a known issue and that dll will be multi-bit architecture compliant in future versions.
Available workarounds:
1) use a 32b browser instead of a 64b one
2) have the certificates managed on java side (it needs to change the Copilot HTML pages for that)
- change the SSL_KEYSTORE parameter into index.htlm and/or admin.html
Possible values/details are included in those html files