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KB Article #177769

Copilot user password error, in Windows

[PROBLEM]

Windows user (local or domain) not recognized in Copilot running on Windows 2012 (in domain) and CFT 3.1.3

Error received is that the user and password do not match.


[SOLLUTION]

Set CFT UI service (Copilot) to start under local system account.

Restart Copilot service.

Now connection with local users and domain users works as expected.