Symptom:
Error Code 1 is an IME specific error that gets reported when the system is not able to create new package files/directories.

This can happen either during IME package creation through the UI or while using Redirect.

Detailed Information:
Error Code 1 is an IME specific error that gets reported when the system is not able to create new package files or directories.

IME stores all the package files in a directory which is usually /state/docs (Default Location). This location may have been modified in some installs. To confirm the location, look for the following entries:

Solaris Install -
Open /config/server.ini file. Go to [Files] section. Look for the "Document Dir" key and the value will be the location of your packages. If there is no entry like this, you are using the default location.

Windows Install -
Open Registry Configuration using regedit utility.
Go to the section \\HKEY_LOCAL_MACHINE\Software\Tumbleweed\Server\Files.
Look for the "Document Dir" key and the value will be location of your packages. If there is no entry like this, you are using the default location.

Whenever a new package is created, IME creates package specific files in this directory. If you are using MMS to redirect packages to IME and getting Error Code 1, try logging into IME directly as any user and create a package (with an attachment). If the package creation fails, try the resolution steps below.

Contact the Tumbleweed Technical Assistance Center (support@tumbleweed.com) if unable to resolve the issue with the steps provided here.

Resolution:
IME on Solaris -
If the permissions on the directory do not allow IME to create new files and new directories, Error Code 1 will be reported.

Make sure that the permissions on this directory are -

drwxr-x--T 14 nobody nobody 512 Jun 2 17:19 docs

For all other directories in docs directory, it should 660 recursive for "nobody" user (owner of Netscape/iPlanet web server instance).

To test, try creating a sample directory manually inside the "docs" directory as a user that owns "ime" install or as the user "nobody".

If permissions are already fine and the error continues to occur, check for available disk space. Add more space if needed. Refer to IME Admin Guide on how to add alternate package storage location.

IME on Windows -

Check for permissions to write in the directory. If permissions are OK, please check for the available disk space. Add more space if needed. Refer to IME Admin Guide on how to add alternate package storage location.

To test, try creating a sample directory/file inside the "docs" directory.

If the issue still persists, contact Tumbleweed Technical Assistance Center at support@tumbleweed.com.

Original Author: VMITTAL
Original Submitter: DKALT
Keywords: error code 1, redirect, permission, state, docs, new package, file storage manager IME ID#30605