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KB Article #178434

Fatal error when configuring a product because it can not be loaded

Problem

A fatal error occurs whe configuring a product.

- The following message is observed in the console:
A fatal error has occurred while configuring
Reason: An internal error prevented Axway Installer from continuing:
A product could not be loaded.:<ProductName_Version>
Check the log file for details. Select 'OK' to quit the Installer process.
[O]K


- The file <installDir>/install.log indicates the cause below:
ERROR Error on basic properties load: Product ignored
FATAL The installation kit might be corrupted. Check <ProductName_Version> kit's integrity.
FATAL An internal error prevented Axway Installer from continuing:
A product could not be loaded.:<ProductName_Version>


Resolution

Edit the file <installDir>/Configuration/Install_<ProductName>_V<Version>.properties and check the value for the parameter "Component.ComponentType".
In case it is set to "Component.ComponentType = ComponentPack" replace by "Component.ComponentType = InstalledComponent".