Problem

migration from CFT 3.1.3 to CFT 3.2.4 fails with installer error related to installer SP application failure.

LOG error:

INFO Starting update session for Axway_Installer_V4.8.0
INFO ------------------------------------------
INFO Applying update UP4.10.0
ERROR An error has occurred during pre-installation: Please install the latest service pack for 4.8.0 before applying this upgrade. Upgrading 4.8.0 installation with a service pack older than 5 may result in file loss.
ERROR Error on task Adding update Axway_Installer_4.10.0_UP-from-4.8.0: An error has occurred during pre-installation: Please install the latest service pack for 4.8.0 before applying this upgrade. Upgrading 4.8.0 installation with a service pack older than 5 may result in file loss.

Resolution

run command

• display.bat -n Axway_Installer
• compare result with the content of file, component.properties, (usually located in \Axway\Synchrony\synInstall\synPatch\) "Version" variable. The command output and the Version variable from the file, they should have the same installer and SP level

If the values differs, the variable in the component.properties should be corrected to reflect what the command displayed, for exemple:

Version=4.8.0_SP6.0

Thent the upgrade attempt should be done again.